About Us

About us

Privacy & Security

We at Mr Hydro Ltd are committed to protecting the privacy and ethical treatment of our customers. All of our items are shipped responsibly & in plain packaging, in order to help respect our customers anonymity.

Any information in our possession is used & stored lawfully & in accordance with the Data Protection Act 1998. We only use secure server payment processing systems, and only those which keep your sensitive financial data secure and indeed secret from us.

We reserve the right to cancel orders on rare occasions & would be forced to contact the authorities in instance a of fraudulent or illegal purchase attempts, or after-sales defrauding. Please note that due to the nature of our product range, we do not condone illegality, nor do we take any responsibility for your usage of items we have sold you. All transactions and disputes will be governed by English Law.

Returns & Replacements

We will accept returns for faulty goods, but ask if your item arrives at your door damaged, that you please do not accept it. Faulty items that are subject to manufacturers warranty's will be replaced in accordance with their terms. We will replace glass items where possible, but due to this being uninsurable - reserve the right to do so at our discretion.

Ordering

Orders are accepted via our online shopping facilities, by email and by telephone and we aim to process them within 24 hours or 1 working day. In most cases express, recorded delivery is used to ship our items - so customers can expect their items swiftly.

We also input your email and mobile number into the Parcelforce 48 hour system with all items, so you will receive up to date delivery notifications directly from the courier.

We do our best to ensure all items are received quickly, but cannot be held responsible for courier or third party issues, please rest assured though that we do strive hard to ensure our customers receive a first class service. We reserve the right to adhere to local & national holiday periods and we cannot take responsibility for delayed dispatch in these cases. 

Larger order which deplete stock levels, may incur slightly longer shipping times, due to courier product limitations.

Payment, Pricing & Promotions

Prices quoted are inclusive of Value Added Tax. Value Added Tax will be charged at the applicable rate. Prices/charges will be those ruling at the date of despatch and, whilst every endeavour has been made to ensure accuracy of prices quoted, no responsibility is accepted for any error or omissions. All contacts and transactions are subject to force majeure